FAQ

When Will My Order Ship?

Orders are usually processed and shipped within 24 hours of purchase.
Ship from Global(1-3 days for processing)

We are speeding up to prepare the items for our customers as soon as possible.


How long is your In-Transit Time to receive my package once my order has shipped?

In-Transit time starts when your order has been shipped and does not include the standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or Public Holidays.
For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy.

luckypowertool is not responsible for applicable customs fees, import duties, taxes or any other charges.

What Is Your Return Policy?

For all of the orders placed online, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 15 days to apply for a return request and send back the items from the shipping date to be eligible for a refund. Unfortunately, we do not cover shipping fees for returns at this moment.

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).

For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at customerservices@ luckypowertool.com.

CAN I RETURN THE FINAL SALE OR FLASH SALE ITEMS?
All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any questions or concerns about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.

WHEN WILL I GET MY REFUND?
Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 1-3 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.

Tax Policy
Import Taxes And Tariffs

You are responsible for all import duties and duties that may be charged when the article passes through customs. When your ordered goods arrive in your country, you must pay taxes. We advise you to familiarize local tax regulations before ordering. Missord can not give you advice or information about your country's tax rates and tariffs.

If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us. You are also liable for any import duties or taxes incurred during the return process.

How to Return?
If you wish to return the items, please email to the customer first to get the return address. 

OTHER IMPORTANT NOTES

Customs Fee/Import Duties
Customs fees and duties are non-refundable. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.